Client Success Operations Lead

GrackleDocs is a leading software and services company dedicated to enhancing digital accessibility. At the heart of our mission lies a commitment to ensuring that digital content is easily accessible and navigable for everyone, regardless of any physical or cognitive disabilities.

As a Client Success Operations Lead at Grackle Docs, you will play a pivotal role in interacting with clients, providing quotes, scheduling deliveries within the internal systems, as well as scheduling of assignments. You will work closely with your team lead in this role. This is an excellent opportunity for someone who thrives in a fast-paced, collaborative environment and is looking to make an impact.

Responsabilités :

• Proactively reach out to customers to check on their satisfaction and address potential issues.
• Troubleshoot product or service issues and provide guidance on best practices.
• Manage production schedules, deadlines, and deliveries..
• Work closely with the Customer Success and support teams to ensure seamless customer experience.
• Coordinate with the sales team on account handoffs and upsell opportunities when applicable.
• Complete special projects as needed or requested.
• Other duties as required.

Qualifications:

• Experience: 2 years minimum.
• Skills: Strong interpersonal skills, communication and multitasking.
• Qualifications: 2 years of Industry experience preferable, or a combination of relevant professional training and experience.

Join us and contribute to a more accessible digital world. At GrackleDocs, we value innovation, collaboration, and the pursuit of excellence. We offer a remote work environment where you can impact meaningful change and work on projects that matter. We also offer a comprehensive benefits package after 90 days of employment including 3 personal days per year.

All necessary equipment will be provided for you to work remotely, ensuring you have the tools you need to succeed.We have a preference for applicants who reside in the greater Toronto area.

GrackleDocs is proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a workplace where everyone feels respected, valued, and excited to contribute to our mission.

Avantages :

• Dental care
• Extended health care
• Paid time off

Horaire :

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• B2B sales: 1 year (preferred)

Language:

• English (preferred)

Work Location: Remote